Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Okay, here’s the deal. We want happy customers every single time. So if you’re not happy with your purchase for whatever reason, we’ll gladly issue an exchange or refund for the lifetime of your product. If you have any questions or concerns, just email us.
Please include the following in your email:
- Name and Address
- Order #
- Short Description of the reason for return or exchange request
- Style/Color/Size (if applicable) of what you would like to exchange
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
- Items shipped to the US (we do not offer exchanges or refunds on international shipments at this time)
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org.