FAQs

Okay, here’s the deal. We want happy customers every single time. So if you’re not happy with your purchase for whatever reason, we’ll gladly issue an exchange or refund for the lifetime of your product. If you have any questions or concerns, just email us.

Note: That being said, we do not offer exchanges or refunds on international shipments at this time.

Please include the following in your email:

  • Name and Address
  • Order #
  • Short Description of reason for return or exchange request
  • Style/Color/Size (if applicable) of what you would like to exchange

In case goods are NOT available for an exchange, you will be reimbursed (excluding shipping charges).

You and your family deserve nothing less than the best.

We're all for fun and games and we’re for real about giving back.

Learn more about our 1:1 program and partnership with City Harvest NYC.

Since 2018, Simka Rose has donated over 54,723 meals... and counting. As we grow, that number grows, too.

We believe every child deserves 3 nutritious meals a day. Unfortunately, not every child receives that. So we’re doing our best to help. With each purchase, we donate a meal for a child in need through our partnership with City Harvest in NYC.

ABOUT / WHY

City Harvest NYC

New York City is one of the wealthiest, most expensive places to live on the planet. (Let that sink in.) And yet, there’s still a pervasive hunger problem. In fact, 1 in 4 New York City children experience food insecurity—meaning, they don’t know when or where their next meal will come from. That’s more than 466,00 children and this number has only increased in the wake of COVID-19. These are heartbreaking statistics. So we refuse to sit back and ignore them. We’re proud to support the efforts of City Harvest, a registered 501 (c)(3) non-profit and the largest food rescue organization in NYC, and thankful for each customer who helps make our contributions possible.

VISIT CITYHARVEST.ORG

Raising difference makers from the start.

Whether you have a question or concern about your purchase, want to submit a product request, or just want to say hi, we’re here for you! Reach out at HELLO@SIMKAROSE.COM.